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Collect your parcel from your chosen YEEP! locker at a convenient time for you. When you arrive, press the Wake Up button and wait for the scanner to light up. Enter the PIN code or scan the barcode/QR code you received. The locker door will open, allowing you to collect your parcel. Please remember to close the door afterward.
YEEP! lockers are accessible 24 hours a day, 7 days a week. To find your nearest YEEP! locker, download the YEEP! App for the latest map of locations.
YEEP! lockers are designed with maximum security in mind. If you have any concerns or need to report a security issue, please contact us at helpdesk@yeeplockers.com.
Please contact your parcel carrier’s customer service for assistance.
Tab Item CWe service several different couriers, each with their own timeframes. Please contact your parcel carrier’s customer service for the specific timescales applicable to your parcel. Unfortunately, as these collection times are set by your courier, we cannot extend them. Please provide feedback to your courier regarding the timeframes.ontent
We simply hold your parcel for your courier once they’ve delivered it. Please contact your carrier directly for any updates or issues with the tracking of your parcel.ontent
Please contact the carrier to inform them. They will reach out to us to assist with their investigation, but the carrier will advise you on the next steps.ontent
- The recipient did not collect the parcel in time (and it expired)
- The parcel couldn’t be delivered to the Locker.
Our carrier partners will guide you on how to use YEEP! lockers for returns. There are two simple methods:
Without the App:
- Attach the address labels to your parcel.
- At the locker, press the Wake Up button and wait for the scanner to light up.
- Scan the barcode/QR code on your parcel. The locker door will open.
- Place your parcel inside and close the door.
- If you need a larger locker, close the door and select the desired size on the keypad.
Using the YEEP! App:
- Attach the address labels to your parcel.
- Open the YEEP! App, scan the barcode/QR code, and add your parcel.
- Select your preferred YEEP! locker.
- At the locker, open the YEEP! App and rescan the barcode/QR code. The locker will recognize your device via Bluetooth.
- The locker door will open. Place your parcel inside and close the door.
- If you need a larger locker, close the door and select the desired size on the keypad.
YEEP! lockers are accessible 24 hours a day, 7 days a week. To find your nearest YEEP! locker, download the YEEP! App for the latest map of locations.
Your parcel carrier will keep you updated on the progress of your return, just as they would with any other parcel.
YEEP! lockers are designed with maximum security in mind. If you have any concerns or need to report a security issue, please contact us at helpdesk@yeeplockers.com.
Nope! You can only put one parcel in one compartment. Each parcel will have its own QR or barcode. If you’re sending multiple parcels to different locations, use separate compartments at the locker.
YEEP! lockers are self-service postal boxes with various sized compartments for receiving and returning parcels- we like to describe ourselves as the Jam between the cake, the jam between the carrier and the customer which holds the parcel, without getting it sticky! We offer a convenient out-of-home delivery option that helps reduce pollution and traffic in your city. Multiple delivery companies can use these lockers.
If you would like a YEEP! locker near you, please get in touch with us here.
YEEP! lockers are accessible 24 hours a day, 7 days a week. To find your nearest YEEP! locker, download the YEEP! App for the latest map of locations.
All retailers that use parcel carriers integrated into the YEEP! network can deliver to the lockers.
Yes, YEEP! lockers are available for use by any local business utilizing a YEEP! integrated carrier.
If you’re having trouble scanning your barcode, you can manually enter the 16-digit barcode using the keypad. If this doesn’t work, or if you encounter any other issues, please contact your parcel carrier to verify the numbers and PIN code.
If you’re using the App, ensure your smartphone’s Bluetooth is turned on. If you’re not using the App and the locker doesn’t open, please contact us at helpdesk@yeeplockers.com.
When selecting YEEP! as a delivery destination, you can choose ‘restricted access,’ which limits the lockers used to the middle section of the locker bank for easier access.
YEEP! lockers are designed for parcels up to a maximum weight of 20kg, with four locker size options to choose from.
If you encounter any issues with your delivery or collection, please contact the retailer’s customer service or the courier company. Their contact details will be included with your order. If you notice a problem with one of our YEEP! lockers, please reach out to us at helpdesk@yeeplockers.com.
If you notice an issue with one of our YEEP! lockers, please contact our Customer Services team at helpdesk@yeeplockers.com.
To change your drop-off location, please follow these steps:
- Open the YEEP app.
- Click on “Track” in the menu bar.
- Open the “Created” file.
- Enter the tracking number of the parcel for which you want to change the drop-off location.
- After entering the tracking details, click on “Check Barcode.”
- Enter the tracking number again to open the map of England, displaying all available YEEP lockers.
- Choose the desired locker on the map and confirm by clicking on “Connect terminal for parcel deposit.”
- This will update your drop-off location.
- You can then drop off your parcel at the newly chosen location.
The couriers are working as fast as they can to empty the lockers. You can try again later or the following day. Alternatively, you could visit a different locker nearby. Please refer to the instructions in the previous question on how to change your locker location.
Just like us, our lockers occasionally need some extra love and attention. Sometimes, we have to take them off our network for maintenance to give them the glow-up they deserve. This means they might be temporarily out of order, but don’t worry—we’re working hard to get them fixed and back in working order ASAP!
You may need to use the YEEP! App to return parcels, so please check with your carrier. However, you do not need the App to collect a parcel.
If you are using the YEEP! App to return your parcel, ensure your smartphone’s Bluetooth is turned on. The locker recognizes your parcel and device via Bluetooth. Swipe down from the top of your mobile screen to turn it on.
We’re always on the lookout for new locations! If you’d be interested in hosting one of our lovely lockers, please fill out this form, and someone from our team will get back to you soon.
Your landlord will need to give permission for the land to be used to host a locker.
Installation is quick (<1Hr) and simple, using proven technology and with no additional wiring or groundworks required.
YEEP! lockers are designed for maximum security and are vandal proof. In the unlikely event that a locker is damaged or faulty, our dedicated support team are on hand to resolve any problems quickly. Contact: info@yeeplockers.com
If a customer has any issues while at the locker, please ask them to call their courier company and they will be happy to assist.